Thank you for choosing a Tepro product. At Tepro, customer satisfaction is of paramount importance. We have therefore compiled a list of answers to frequently asked questions (FAQs). Should your question remain unanswered or should you have a complaint, please contact your specialist dealer who will be happy to assist you.
Errors excepted. We reserve the right to make changes to reflect technical advancements.
It is not possible to purchase replacement parts here.
Please contact your specialist retailer or check the eBay-shop.
In order to guarantee a long service live for your grill appliances, store them cleaned, dry and covered when not in use. A vinyl cover will help guarantee years of trouble-free use.
Clean the entire device at least twice a year to keep it in good working condition.
Should you need to store your grill for an extended period, apply a generous coating of cooking oil, wrap them in wax paper and find a dry location for storage.
Cleaning our stainless steel gas grills: BEFORE FIRST USE.
Care of grill surfaces and lid
Care and protection of the rust-free stainless steel surfaces
Your grill was manufactured with stainless steel components. All stainless steel products demand a certain degree of care and protection to maintain their appearance. Contrary to popular opinion, stainless steel is not entirely safe from rust bloom and corrosion and not entirely maintenance-free. Even the highest quality stainless steel requires regular cleaning with clean water to prevent oxidation and corrosion.
Modern style demands that your grill is outfitted with stainless steel components and a brushed finish. This brushed finish is achieved by a process that removes the mirror-like luster of stainless steel. Stainless steel products with a brushed finish demand regular cleaning and care to maintain their appearance. Without appropriate care, your stainless steel product will be subject to rust and corrosion.
Stainless steel is not a maintenance-free material. Cleanliness and stainless steel go hand in hand. After assembly your grill, we recommend applying a thin layer of olive oil to all readily accessible stainless steel surfaces with a clean cloth.
With another clean cloth, buff the olive oil into the surface until you achieve a non-oily finish. This method of cleaning protects the material against filth and other aggressive harmful substances with a temporary, food-safe protective shield.
This film of olive oil also makes later polishing as well as removing fingerprints and the like easier. Repeat this process from time to time when you clean your grill.
Perhaps you have purchased a protective cover for your grill. To protect your investment, we recommend using the grill cover whenever the appliance is not in use. However, put on the protective cover only once your grill has cooled down and is clean and dry. It may be necessary to use a protective cover. Caution! Placing a protective on your grill while it is warm, wet or unclean may lead to strong rusting.
For this reason, your grill should be cool, cleaned of surface filth and thoroughly dried before you put on the cover. This is especially important before long periods of disuse, i.e. during winter storage. Follow these maintenance and care tips carefully in order to preserve the quality of your stainless steel grill for a long time.
Take good care of your investment and it will be of great service to you for many years to come.
Remove all loose residue with a wet sponge. Wiping with a dry sponge may cause surface scratching. Then use a soft, clean cloth and a mild cleanser and warm water. You can also use off-the-shelf cleanser and care products for stainless steel.
After cleaning, always rinse with fresh water to remove any cleanser residue. Dry with a soft, clean cloth.
Do not use any strong or abrasive solvents or scouring pads as such products will leave permanent markings on your grill’s surfaces.
Do not use any paint solvents or thinners to remove surface stains as such products are hazardous to health and may not come into contact with foodstuffs. Use of such products may also remove the labeling from the front panel.
Keep all grill racks and fire screens clean. Applying a thin coat of cooking oil after use will help prevent rust and lengthen the service life of these components.
Check the flame opening, air vent and Venturi tube on each burner regularly for filth and insect nests (i.e. wasps, ants or spiders). Nests pose a serious risk and must be disposed of thoroughly.
After you have finished grilling, let your grill continue to burn at high flame for ca. 10 minutes. This will make cleaning easier by burning off any excess grease or grill residue.
Some foods produce flammable greases and juices. Thus, cleaning at regular intervals is necessary. In order to make cleaning easier, line the grease drip tray with aluminum foil and replace regularly.
Use tips Do not allow any grease, marinade or meat juice drip onto the coals. You can prevent this by wrapping your grillables in aluminum foil or placing them in aluminum trays. Better yet: Place the coals on the side – in this way, grease can not drip onto the coals and leave carcinogenic condensation on your grilled foods. Grilled fish fillets, whole trout, vegetables and fruit (wrapped in aluminum foil) are low in calories and non-carcinogenic. And: Scientific studies have shown that mustard, thyme, rosemary, sage or oregano help prevent the uptake of harmful hydrocarbons. They contain secondary plant compounds that absorb hydrocarbons. The body then discharges these substances which have no chance to cause any damage. Never use your charcoal grill in living spaces, garden sheds, garages or similar spaces. Even if windows and doors are open, the lethal compound carbon monoxide may still build and lead to poisoning without your noticing! Note: What is the right way to clean grill racks? Smoking Questions regarding product sales: Questions regarding use of products: IMPORTANT: 50 mbar = greater pressure – smaller nozzle / 30 mbar = less pressure – larger nozzle, always depends on the appliance’s output. Camping Gaz (Germany) GmbH Fiesta: Please contact: Questions regarding use of METAL SHED products: Dimensions of metal appliances sheds – Please note the following: Questions regarding use of PLASTIC SHED products:
Healthy grilling - A how-to.
What is the right way to pile charcoal?
Which starters are especially good?
How can I tell if the coals are ready for grilling?
How can I test to see whether the grilling temperature is reached?
How do I regulate the heat?
How much food do I need to buy for a barbeque?
How long should meat, sausages and potatoes be on the grill?
Do not grill the following!
How can I reduce smoke formation?
Our gas grills were designed and approved to have no more than 50% of the grill surface covered by aluminum trays or the like. Failure to heed this note may lead to overheating and damages.
Lay in wet grass
Wipe down with aluminum foil
Wipe down with ashes
Using an oven cleaner against tough residue
Before grilling with oil and aluminum foil
Smoking with a smoker
Can products be purchased directly from you?
How much does Art. No. ... cost?
How long are your delivery times?
Do you also deliver outside of Germany?
Do you have a warehouse/industrial sales point and what are your opening hours?
Can I view an article I am interested in at your site before purchasing (sample stock)
My gas grill does not work. What can I do as a layperson to troubleshoot?
Gas is flowing but does not ignite? Piezo igniter defective – light manually with a match.
Piezo igniter: Sparks, but still no ignition? Light at low flame and/or bend the ignition tip slightly.
Piezo igniter: No sparks – replace.
Gas lights in Venturi tube (hissing noise): Clean burner and valve nozzle,
Large yellow flames: Check burner and replace if necessary / Check air supply to Venturi tube and adjust.
Information on pressure controller:
The only exception in Germany are fixed gas connections in caravans/campers. There, 30 mbar is used. We have received questions pertaining to 30 mbar valves for our camping table-top grills P 180 – these can be connected without a pressure controller directly to your caravan’s gas socket.
Information on gas canisters:
To find out the weight of the gas contained in the canister, weight the canister on a scale and subtract the tare from the total weight. This is an approximate value. Your specialty retailer will supply a number of instruments used to measure the amount of gas left in a canister, but this is unnecessary if you adhere to the 2-bottle rule: Always have a full spare in reserve.
What are lava rocks?
When should I replace the valve?
When should I replace the burner?
When should I replace the pressure controller ?
When should I replace the igniter/Piezo igniter?
Which grills work with our universal burner and igniter?
The burner 556 works with grills: 528 / 529 / 530 and in comparable devices by competitors with an H-shaped burner plate and Venturi tube with centered double outlet (burner plate dimensions: 400 mm x 190 mm).
The universal igniter 568 – can be screwed onto nearly all burners with a burner plate (not for pole and tube burners).
Where can I purchase replacement parts for my FIESTA or SUNBEAM grill?
Oval burner 45 x 10 cm
D-35410 Hungen, Germany
Tel.: (+49 64 02) 89-0
Fax: (-49 64 02) 89-2 46
Fiesta International Service/Comintes
10 Rue Ampère, F-95500 Gonesse, France
Why is there no guarantee on my burner?
Why does the burner pipe sit loosely on the valve with no seal?
Did you detect a gas leak at the spot you described or just assume there is one due to the opening?
What must be checked in the event of a gas leak?
What is ferritic stainless steel?
Ferritic stainless steel also has a very high resistance to corrosion. Rust bloom may form but can be prevented with regular cleaning and treating the surfaces with oil.
Why are our articles magnetic?
How can I remove rust bloom from my stainless steel grill?
Does my metal appliance shed have a floor?
Are the fasteners for the base frame included on delivery?
How much snow can my metal shed bear?
a.) Exterior dimensions
b.) Foundation dimensions
- A foundation ending with the exterior wall of the shed would not be stable enough and could tear when fastened with screws.
- If the foundation has the exterior dimensions incl. roof overhang, this cannot happen.
- If the foundation is assembled on a lawn, you can easily run over the panels / construction with your lawnmower, making caring for your lawn no extra work.
- If the lawn went all the way to the exterior wall of the shed, you would have to work with grass shears or a trimmer.
- If the shed is assembled on sand, a larger foundation may prevent some splashing water from hitting the exterior wall.
- All prebored holes in the base frame must be screwed to the foundation in order to guarantee support and stability.
Do the plastic sheds have floor panels?
Are shelves included on delivery with plastic sheds?
Do not allow any grease, marinade or meat juice drip onto the coals. You can prevent this by wrapping your grillables in aluminum foil or placing them in aluminum trays. Better yet: Place the coals on the side – in this way, grease can not drip onto the coals and leave carcinogenic condensation on your grilled foods.
Grilled fish fillets, whole trout, vegetables and fruit (wrapped in aluminum foil) are low in calories and non-carcinogenic. And: Scientific studies have shown that mustard, thyme, rosemary, sage or oregano help prevent the uptake of harmful hydrocarbons. They contain secondary plant compounds that absorb hydrocarbons. The body then discharges these substances which have no chance to cause any damage.
Never use your charcoal grill in living spaces, garden sheds, garages or similar spaces. Even if windows and doors are open, the lethal compound carbon monoxide may still build and lead to poisoning without your noticing!
What is the right way to clean grill racks?
Questions regarding product sales:
Questions regarding use of products:
IMPORTANT: 50 mbar = greater pressure – smaller nozzle / 30 mbar = less pressure – larger nozzle, always depends on the appliance’s output.
Camping Gaz (Germany) GmbH
Fiesta: Please contact:
Questions regarding use of METAL SHED products:
Dimensions of metal appliances sheds – Please note the following:
Questions regarding use of PLASTIC SHED products: