Support / FAQ

Thank you for choosing a Tepro product. At Tepro, customer satisfaction is of paramount importance. We have therefore compiled a list of answers to frequently asked questions (FAQs). Should your question remain unanswered or should you have a complaint, please contact your specialist dealer who will be happy to assist you.
Errors excepted. We reserve the right to make changes to reflect technical advancements.

 



It is not possible to purchase replacement parts here.
Please contact your specialist retailer or check the
eBay-shop.

 

Care tips

IMPORTANT INFORMATION

To clean a soiled grill rack, fill a bucket or suitable plastic bag with water and let the rack soak over night. This makes time-consuming scrubbing unnecessary as most filth and debris will loosen on their own.

In order to guarantee a long service live for your grill appliances, store them cleaned, dry and covered when not in use. A vinyl cover will help guarantee years of trouble-free use.

Clean the entire device at least twice a year to keep it in good working condition.

Should you need to store your grill for an extended period, apply a generous coating of cooking oil, wrap them in wax paper and find a dry location for storage.

Cleaning our stainless steel gas grills: BEFORE FIRST USE.

Care of grill surfaces and lid
IMPORTANT INFORMATION
Care and protection of the rust-free stainless steel surfaces

Your grill was manufactured with stainless steel components. All stainless steel products demand a certain degree of care and protection to maintain their appearance. Contrary to popular opinion, stainless steel is not entirely safe from rust bloom and corrosion and not entirely maintenance-free. Even the highest quality stainless steel requires regular cleaning with clean water to prevent oxidation and corrosion.
Modern style demands that your grill is outfitted with stainless steel components and a brushed finish. This brushed finish is achieved by a process that removes the mirror-like luster of stainless steel. Stainless steel products with a brushed finish demand regular cleaning and care to maintain their appearance. Without appropriate care, your stainless steel product will be subject to rust and corrosion.

Stainless steel is not a maintenance-free material. Cleanliness and stainless steel go hand in hand. After assembly your grill, we recommend applying a thin layer of olive oil to all readily accessible stainless steel surfaces with a clean cloth.
With another clean cloth, buff the olive oil into the surface until you achieve a non-oily finish. This method of cleaning protects the material against filth and other aggressive harmful substances with a temporary, food-safe protective shield.
This film of olive oil also makes later polishing as well as removing fingerprints and the like easier. Repeat this process from time to time when you clean your grill.

Perhaps you have purchased a protective cover for your grill. To protect your investment, we recommend using the grill cover whenever the appliance is not in use. However, put on the protective cover only once your grill has cooled down and is clean and dry. It may be necessary to use a protective cover. Caution! Placing a protective on your grill while it is warm, wet or unclean may lead to strong rusting.
For this reason, your grill should be cool, cleaned of surface filth and thoroughly dried before you put on the cover. This is especially important before long periods of disuse, i.e. during winter storage. Follow these maintenance and care tips carefully in order to preserve the quality of your stainless steel grill for a long time.
Take good care of your investment and it will be of great service to you for many years to come.

Remove all loose residue with a wet sponge. Wiping with a dry sponge may cause surface scratching. Then use a soft, clean cloth and a mild cleanser and warm water. You can also use off-the-shelf cleanser and care products for stainless steel.

After cleaning, always rinse with fresh water to remove any cleanser residue. Dry with a soft, clean cloth.

Do not use any strong or abrasive solvents or scouring pads as such products will leave permanent markings on your grill’s surfaces.

Do not use any paint solvents or thinners to remove surface stains as such products are hazardous to health and may not come into contact with foodstuffs. Use of such products may also remove the labeling from the front panel.

Keep all grill racks and fire screens clean. Applying a thin coat of cooking oil after use will help prevent rust and lengthen the service life of these components.

Check the flame opening, air vent and Venturi tube on each burner regularly for filth and insect nests (i.e. wasps, ants or spiders). Nests pose a serious risk and must be disposed of thoroughly.

After you have finished grilling, let your grill continue to burn at high flame for ca. 10 minutes. This will make cleaning easier by burning off any excess grease or grill residue.

Some foods produce flammable greases and juices. Thus, cleaning at regular intervals is necessary. In order to make cleaning easier, line the grease drip tray with aluminum foil and replace regularly.

 

Use tips

Healthy grilling - A how-to.

Do not allow any grease, marinade or meat juice drip onto the coals. You can prevent this by wrapping your grillables in aluminum foil or placing them in aluminum trays. Better yet: Place the coals on the side – in this way, grease can not drip onto the coals and leave carcinogenic condensation on your grilled foods.

Grilled fish fillets, whole trout, vegetables and fruit (wrapped in aluminum foil) are low in calories and non-carcinogenic. And: Scientific studies have shown that mustard, thyme, rosemary, sage or oregano help prevent the uptake of harmful hydrocarbons. They contain secondary plant compounds that absorb hydrocarbons. The body then discharges these substances which have no chance to cause any damage.

Never use your charcoal grill in living spaces, garden sheds, garages or similar spaces. Even if windows and doors are open, the lethal compound carbon monoxide may still build and lead to poisoning without your noticing!

What is the right way to pile charcoal?

You should divide your grill into 3 areas: In the meats zone, there should be a charcoal layer 10 to 15 cm deep and in the less hot sausages zone 5 to 8 cm. There should be no coals in the middle. Instead, place an aluminum tray filled with dark bier or red wine here. Meat can finish cooking here more slowly once it is browned. This also prevents harmful substances from dripping onto the coals.

Which starters are especially good?

You can use anything labeled as a “charcoal starter”. This can be wood chippings with wax, lighter fluid and gels. Avoid using the following at all costs to prevent risks: Oil furnace starters, spirits and gasoline.

How can I tell if the coals are ready for grilling?

Coals will usually turn white after about 20 to 25 minutes, then grilling can begin.

How can I test to see whether the grilling temperature is reached?

You should be able to feel the heat about 5 cm above the rack. Tip: If you carefully hold your finger at this height and can count to three, the temperature is good. If you can count to 15, it is too cold.

How do I regulate the heat?

If the grill is too hot, simply raise the rack. If the grill is too cold, supply more air. If the coals are burning, you can douse the flames with a water syringe.

How much food do I need to buy for a barbeque?

In our experience, you will need about 600 to 700 grams of food for each person. Then everyone will be happy.

How long should meat, sausages and potatoes be on the grill?

The rule of thumb: For meats, plan 5 to 6 minutes for every centimeter of thickness. For sausages, 8 minutes for every centimeter of thickness. A Thuringian bratwurst needs 12 minutes, for example. Place hot, prebaked potatoes in the coals for 5 minutes and hold potatoes on the rack for 40 minutes.

Do not grill the following!

Pickled meats, bacon, bologna, bockwurst and wieners. Cooking these foods at high heats may cause nitrosamine to build. These are carcinogenic substances.

How can I reduce smoke formation?

Smoke builds when grease drips onto the coals. We therefore recommend grilling food in aluminum grill trays. This will slightly increase the time your food needs to grill. Aluminum trays are especially recommended for cooking fish, fruit, vegetables, turkey and other poultry.

Note:
Our gas grills were designed and approved to have no more than 50% of the grill surface covered by aluminum trays or the like. Failure to heed this note may lead to overheating and damages.

 

What is the right way to clean grill racks?

Moist newspaper

In order to make later cleaning of your grill rack easier, simply wrap it in moist newspaper after it has cooled down. After a few hours, all residue will be soft enough to be easily removed with a sponge and detergent.

Lay in wet grass

If you have a lawn, simply lay your dirty grill rack in wet grass overnight. Dew and moisture will loosen residue so that you can easily remove it the next day..

Wipe down with aluminum foil

Whether for grilled potatoes or to cover a salad: Don’t forget aluminum foil if you’re planning a barbecue. Crump up used aluminum foil to wipe dried meat and grease residue from the grill rack.

Wipe down with ashes

If you use charcoal, you can use the ash after your barbecue for cleaning. However, you should wear gloves if you decide on this cleaning method. Dip an old moist rag in fine ashes from your grill and use it to wipe down your grill. The ashes and water will sand away crusted food residue and also acts as a soap. Rinse the grill rack with water after cleaning. Side benefit: You can use the rinsed off ash-and-water mixture as fertilizer in your garden.

Using an oven cleaner against tough residue

If soaking a grill rack is getting you nowhere against old and very tough residue, you can use oven cleaner. Spray oven cleaner on the grill rack and place it in a large plastic bag to soak for a few hours. Afterward, even tough residue can be washed off with detergent and a sponge.

Before grilling with oil and aluminum foil

You can reduce the amount of residue that will stick to your grill rack by applying a layer of oil or grease to the rack before grilling. You can line the coal tray with aluminum foil to make later cleaning easy. Doing so will also improve the generation of heat during grilling since the aluminum foil reflects heat upward. But do not forget to punch a few holes in the aluminum foil to facilitate air circulation.

 

Smoking

Smoking with a smoker

A smoker has two chambers. In the smaller chamber, wood or charcoal is burned while the larger chamber holds the food. The smoke that builds in the smaller chamber is channeled through the larger chamber and escapes through a flue. Do not use more than 2 kg of fuel in the smaller chamber. This method of indirect cooking prevents grease from dripping onto the coals. In this way, no flames build that might burn the food. Beech wood and fruit tree wood are especially suited for smoking. Wood used for smoking should be dried and properly stored (for at least 2-3 years). Do not use oak wood as it is hazardous to health. Ask your wood supplier about suitable types of wood. Pieces of wood ca. 7 – 10 cm long and 2.5 – 5 cm thick are the ideal size for smoking.

  • The lid must remain closed during smoking, otherwise the smoke will escape too quickly and lengthen cooking time.
  • Before lighting the fire, open the damper in the small chamber ca. 1.5 – 2.5 cm and the air vent on the flue half way. You can preheat the grill with charcoal and add pieces of wood later.
  •  You can read the temperature on the thermometer on the lid of the large chamber. And you can regulate the temperature using the damper on the small chamber.
  •  The ideal temperature for smoking is between 60° C and 90° C.
  • Poultry and fish are popular smoked products. Other types of meat and some vegetables can also be used.
  • If you are smoking meats or fish, marinade the products in a mixture of salt, water and spices for several hours before smoking. Dry well before smoking.
  • For large pieces of meat, plan ca. 1 hour smoking time per 500 g. Always make sure that the food is well smoked before removing it from the smoker. Use a meat thermometer to this end.
  • You can find recipes for smoking in recipe books or online.

 

Questions regarding product sales:

Can products be purchased directly from you?

No, we only supply retailers.l

How much does Art. No. ... cost?

No information available, ask at your retailer.

How long are your delivery times?

We only supply retailers, please contact your retailer with this question.

Do you also deliver outside of Germany?

Not to end consumers/private customers.

Do you have a warehouse/industrial sales point and what are your opening hours?

No, there is no such shop.

Can I view an article I am interested in at your site before purchasing (sample stock)

No, we have no product display.?

 

Questions regarding use of products:

My gas grill does not work. What can I do as a layperson to troubleshoot?

Gas canister empty?
Gas is flowing but does not ignite? Piezo igniter defective – light manually with a match.
Piezo igniter: Sparks, but still no ignition? Light at low flame and/or bend the ignition tip slightly.
Piezo igniter: No sparks – replace.
Gas lights in Venturi tube (hissing noise): Clean burner and valve nozzle,
Large yellow flames: Check burner and replace if necessary / Check air supply to Venturi tube and adjust.

Information on pressure controller:

In Germany / Austria and Switzerland, gas grills use 50 mbar. In other countries, pressure between 28 mbar and 37 mbar is used.
The only exception in Germany are fixed gas connections in caravans/campers. There, 30 mbar is used. We have received questions pertaining to 30 mbar valves for our camping table-top grills P 180 – these can be connected without a pressure controller directly to your caravan’s gas socket.

IMPORTANT: 50 mbar = greater pressure – smaller nozzle / 30 mbar = less pressure – larger nozzle, always depends on the appliance’s output.

Information on gas canisters:

The tare weight of all gas canisters (in Germany, commercially available 5 kg and 11 kg, also 3 kg) is debossed on the handle.
To find out the weight of the gas contained in the canister, weight the canister on a scale and subtract the tare from the total weight. This is an approximate value. Your specialty retailer will supply a number of instruments used to measure the amount of gas left in a canister, but this is unnecessary if you adhere to the 2-bottle rule: Always have a full spare in reserve.

What are lava rocks?

Lava rocks absorb heat from your grill and spread it evenly throughout the whole appliance. A barbecue using lava rocks is like cooking with a convection oven! Your foods remain juicy and get that savory BBQ flavor you’re after. If your lava rocks have a layer of grease and meat residue after being used a few times, simply turn them over – they clean on their own when heated! The rock rack should be covered with one layer of rocks and there should be a small space between the rocks themselves so your grill heats faster and to prevent heat from being trapped beneath.

When should I replace the valve?

Only if the valve leaks or is damaged (i.e. breakage/defective thread).

When should I replace the burner?

When it is perforated by rust.

When should I replace the pressure controller ?

Replace once every 10 years or if it is damaged (dents/loss of functionality).

When should I replace the igniter/Piezo igniter?

When it ceases to function – no sparks or damaged cable.

Which grills work with our universal burner and igniter?

The burner 563 works with grills: 524 / 526 / 521 / 523 / 525 / 482 / 4820 / 520 / 527 / 515 and in comparable devices by competitors with Venturi tube with centered double outlet (burner plate dimensions: 365 mm x 90 mm).
The burner 556 works with grills: 528 / 529 / 530 and in comparable devices by competitors with an H-shaped burner plate and Venturi tube with centered double outlet (burner plate dimensions: 400 mm x 190 mm).
The universal igniter 568 – can be screwed onto nearly all burners with a burner plate (not for pole and tube burners).

Where can I purchase replacement parts for my FIESTA or SUNBEAM grill?

Sunbeam: Please contact Camping Gaz Germany. Please have the dimensions of your burner ready when placing a burner order. There are 3 different replacement burner sizes: Oval burner 37 x 10 cm
Oval burner 45 x 10 cm
H burner

Camping Gaz (Germany) GmbH
Inheiden
Ezetilstr. 1
D-35410 Hungen, Germany
Tel.: (+49 64 02) 89-0
Fax: (-49 64 02) 89-2 46

Fiesta: Please contact:
Fiesta International Service/Comintes
10 Rue Ampère, F-95500 Gonesse, France
email: fiesta@comintes.com

Why is there no guarantee on my burner?

This is a wear and tear part, similar to a car tire, the length of its service life depends on how it is treated.

Why does the burner pipe sit loosely on the valve with no seal?

This is not a defect, your product was designed in this way to facilitate burning: When the valve fits correctly onto the Venturi (burner) tubes, no gas can escape from the openings as gas shoots into the tube at 50 mBar and pulls oxygen along through the primary air vents (this open space). Without this oxygen, no combustible mixture would build, as liquid gas needs oxygen to burn. This design is standard and certified by DVGW (German Technical and Scientific Association for Gas and Water). Our devices bear the CE mark as required by law.

Did you detect a gas leak at the spot you described or just assume there is one due to the opening?

If there really is gas leakage at this spot, the valve is damaged. Ask your specialist retailer for a replacement valve.

What must be checked in the event of a gas leak?

A leak test according to the manual on all connections (tube to controller / tube to device connection) and the tube itself can become brittle and spring a leak.

What is ferritic stainless steel?

Ferritic stainless steel (with iron) is used to manufacture stainless steel grills due to its superior malleability.
Ferritic stainless steel also has a very high resistance to corrosion. Rust bloom may form but can be prevented with regular cleaning and treating the surfaces with oil.

Why are our articles magnetic?

Whether stainless steel is magnetic or not depends on its composition. Ferritic stainless steel is magnetic due to its iron conten.

How can I remove rust bloom from my stainless steel grill?

Normally, a grill will be exposed to wind and weather and rust or rust bloom can form even on stainless steel grills. You can remove rust and rust bloom with an off-the-shelf mildly abrasive cleaner and a sponge. It is important not to buff in circles but always in the direction of brushing. Afterward, rinse thoroughly and dry.

 

Questions regarding use of METAL SHED products:

Does my metal appliance shed have a floor?

No, there is a base frame that you can fasten to the subsurface with screw anchors and screws.

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]With screws and screw anchors.

Are the fasteners for the base frame included on delivery?

No.

How much snow can my metal shed bear?

You should always clear your shed of snow if at all possible. For obvious reasons this manual does not contain an exact maximum snow load in cm – snow can vary greatly in weight depending on its composition. During heavy snow storms, we recommend bracing the ridge beam with a suitable supporting beam and brushing off the roof regularly.

 

Dimensions of metal appliances shedsPlease note the following:

a.) Exterior dimensions

The exterior dimensions listed always include roof overhang. This approach is customary in the trade and makes sense – these dimensions are needed if a customer wishes to assemble the metal shed between a garage wall and house wall or on a garden plot where there are restrictions on the overall permissible covered area per plot. Many customers require these dimensions in order to purchase the product that is right for them.

b.) Foundation dimensions

At Tepro, the foundation dimensions are equal to the exterior dimensions incl. roof overhang.
- A foundation ending with the exterior wall of the shed would not be stable enough and could tear when fastened with screws.
- If the foundation has the exterior dimensions incl. roof overhang, this cannot happen.
- If the foundation is assembled on a lawn, you can easily run over the panels / construction with your lawnmower, making caring for your lawn no extra work.
- If the lawn went all the way to the exterior wall of the shed, you would have to work with grass shears or a trimmer.
- If the shed is assembled on sand, a larger foundation may prevent some splashing water from hitting the exterior wall.
- All prebored holes in the base frame must be screwed to the foundation in order to guarantee support and stability.

 

Questions regarding use of PLASTIC SHED products:

Do the plastic sheds have floor panels?

Our plastic sheds include a floor panel.

Are shelves included on delivery with plastic sheds?

You can find optionally available shelves in our catalogue.